Privacy Policy

Introduction

Welcome to https://petairsanctuary.scoopsurge.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and management of information about you when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your engagement with our digital platforms, including but not limited to:

Our primary website at https://petairsanctuary.scoopsurge.com.
Any mobile or desktop applications developed by us.
Online services and tools provided through our platform.
Products we offer through these channels.

However, please be informed that this policy does not extend to third-party platforms, apps, or services you access through links on our site. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

As an authorized user: When you use our applications and services, we collect and process data necessary for providing these services to you.
When visiting our websites: Your interaction with our website leaves digital footprints, which we may use to improve your experience or for analytics purposes.
Communication from us: This includes newsletters, emails, phone calls, and text messages/SMS, where we may gather contact preferences and communication history.

Personal Data Collection

We collect a range of personal data, categorized as follows:

Account Information: Details required to set up and maintain your user account.
Payment Information: Data related to transactions, including payment method details and billing addresses.
Financial Information: Information about your financial status or transactions, if relevant to our services.
Purchase Information: Records of products or services you’ve bought from us.
Mobile Device Identifiers: Unique identifiers from your mobile devices when you use our apps.
Location Data: Your geographical location data, collected with your consent, for personalized content or services.
Feedback and Reviews: Comments, ratings, and reviews you provide about our products or services.
Social Media Information: Data from social media platforms when you interact with us through these channels.
Product Information: Details about products you view, search for, or purchase on our site.

We obtain this data through direct user input, tracking technologies, and partnerships with third-party service providers.

Cookies

We use cookies to enhance your experience and gather analytics:

Strictly Necessary Cookies: These are essential for the basic functionality of our website.
Preference Cookies: Tailored settings and preferences stored to improve user experience.
Analytics Cookies: Help us understand how users interact with our site, providing valuable insights for improvement.

Users have control over non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data as necessary for the fulfillment of legitimate business interests, legal compliance, or contractual obligations:

Data related to account activities is kept for the duration of your account’s active status and a reasonable period afterward.
Purchase records may be retained for billing purposes or as required by law.
We anonymize or delete data when it is no longer needed for these purposes.

Security Measures

We implement robust security measures to safeguard your personal data:

Employing encryption for secure communication and data storage.
Engaging reputable third-party processing partners who adhere to strict security standards.
Regularly reviewing and updating our security protocols to protect against emerging threats.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect personal data from this demographic.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: Retrieve a copy of the personal data we hold about you.
Rectification: Request corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Ask us to delete your data when it is no longer necessary.
Restriction: Limit our processing of your data in specific situations.
Portability: Receive a copy of your data in a structured format, allowing you to transfer it to another controller.
Objection: Object to the processing of your data for certain purposes.
Non-Discrimination: Be free from discriminatory practices based on your exercise of rights.

To exercise these rights or have any data-related inquiries, please contact our privacy team via email at [email protected] or by postal mail to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on our website with a clear notification of changes. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, concerns, or requests related to privacy or data management:

Email: [email protected]
Address: [Provide postal address]

We value your trust in our commitment to protecting your privacy. By using our services, you agree to the terms outlined in this Privacy Policy.